Change a team member's role when their responsibilities change, so they have the access they need and nothing more.

Who can do this: Property Managers.

Before you start

• Decide which role the user needs. See How user roles work.

• If you're Office Staff and need your own role changed, ask a Property Manager on your account.

Steps

1. Click Manage Staff on your dashboard, or click Users in the left sidebar.

2. Find the user in the list. Use the Status and Role filters if needed.

3. Click the Select Action dropdown for that user.

4. Choose Edit.

5. Change the role and save.

What happens next

The new role takes effect right away. The user doesn't need to sign out and back in.

Important notes

• Only Property Managers can change another user's role.

• To promote someone, like an assistant property manager, change their role from Office Staff to Property Manager.

• To remove someone's access entirely, use the deactivation option in the same Select Action dropdown.

Troubleshooting

• If the user still can't see a feature, confirm the new role includes it in How user roles work, then ask them to reload the page.

• If the problem continues, email support@parkingpass.com with the user's name and the feature they can't reach.