If you can't log in to ParkingPass, it's usually one of six causes. Start with the quick checks below.

Quick checks

• Confirm you're using the email address on your account. If you changed it recently, use the new one.

• Make sure Caps Lock is off. Passwords are case-sensitive.

• Check your spam, junk, and promotions folders for ParkingPass emails.

• If you're still stuck, reset your password — see Resetting your password.

Common causes and fixes

Wrong email or password

What you'll see: An error saying your email or password is incorrect.

How to fix it: Check the email address and Caps Lock. Try pasting your password in case of hidden characters. If it still fails, click Forgot Password? and set a new password.

The reset email never arrives

What you'll see: No reset email after clicking Send Reset Email.

How to fix it: Wait 5 to 10 minutes, since some email systems delay delivery. Check spam, junk, and promotions, and confirm you entered the right address. Add support@parkingpass.com and other ParkingPass senders to your safe senders list. If your email provider filters heavily, try an address with a different provider. See Trouble receiving email notifications.

The reset link doesn't work

What you'll see: An error or expired page when you click the reset link.

How to fix it: Reset links expire, and each new request cancels earlier links. Request a new reset and use the most recent email. If clicking still fails, copy the full link and paste it into your browser's address bar.

The SMS verification code doesn't arrive

What you'll see: No text message with your login code.

How to fix it: Confirm the phone number on your profile is current. Check your signal and any message-blocking settings. Some carriers delay or block automated texts, so try connecting to Wi-Fi. If you changed phones or numbers, the code goes to the old number. Update your profile from another device or email support@parkingpass.com.

Your account is locked

What you'll see: A message that your account is temporarily locked after several failed attempts.

How to fix it: Wait a few minutes. Then click Forgot Password? and reset your password instead of guessing again. If the account stays locked, email support@parkingpass.com.

"This email is already in use"

What you'll see: This message when you register or change your email address.

How to fix it: The address is already linked to another ParkingPass account. Click Forgot Password? with that email to recover the account. If you don't think it should be in use, email support@parkingpass.com.

Still stuck?

Email support@parkingpass.com with:

• Your name and the email address on your account.

• Your community's name.

• What's happening and what you've already tried.

• A screenshot of any error message.