The Email Log and SMS Log let you see every email and text ParkingPass sent a resident, whether it was delivered, and exactly what it said. Use them when a resident says they never got a notice.

How it works

Email Log

Every email sent to the resident's address through ParkingPass appears here. Each entry includes:

• Email Status: delivered, bounced, or another delivery state.

• Recipient: the address it was sent to.

• Subject: the subject line.

• Timestamp: when it was sent.

• View Email: opens the full email as the resident received it.

Filter with Filter By Date Range and the search box, then click Apply Filter or Apply Date Filter.

Email records are kept for 2 years, then deleted automatically.

SMS Log

Every text sent to or received from the resident appears here. Each entry includes:

• Direction: sent to the resident or received from them.

• From and To: the sending and receiving numbers.

• Message: the full text.

• Status: the delivery state.

• Cost: the per-message cost. Texts are metered, so this matters for billing or volume questions.

• Date Sent: when it was sent.

• Details: more information about the message.

Filter with Filter By Date Range and the search box.

SMS records are kept for about 400 days. That's shorter than email, so disputes that run longer than a year may lose their text history.

Who can use it

• Property managers.

Where to find it

Go to Residents, open the resident's profile, click Quick Actions at the top right, and choose View Email Log or View SMS Log.

What you can do with it

• Confirm whether a renewal notice or reminder was sent, delivered, and what it said.

• Read the exact message a resident received with View Email.

• Diagnose bounces. If emails to a resident keep bouncing, the Email Log shows the pattern and timing.

• See both sides of a text conversation using Direction.

• Check notification preferences. If a resident has SMS notifications turned off, the SMS Log will be empty for that period.

• Answer an HOA board or property leadership asking what you've told a resident. These logs are the source of truth.

• Investigate a complaint across several logs — see Handling a resident complaint with activity logs.

Important notes

• Save any email or text you need for legal or audit purposes before it ages out: 2 years for email, about 400 days for texts.

• There's no export button. Filter by date and take screenshots, or email support@parkingpass.com if you need a structured export.

• These logs include message content. Handle them with the same care as any other resident data.