Everything about resident activity logs in one place.

Every resident profile has six logs that show who did what, when, and what was sent. Pick the article that matches what you need to do.

Which article do you need?

• To see who took an action on an account, like approving an application: User History overview

• To confirm whether a resident viewed a page in their portal: User Page Views overview

• To troubleshoot a sign-in problem or suspicious access: Login Attempts overview

• To check whether an email or text was sent, delivered, and what it said: Email and SMS logs overview

• To check voice notifications and whether calls connected: Call Logs overview

• To investigate a resident complaint using several logs: Handling a resident complaint with activity logs

Key things to know

• All six logs are on the resident's profile under Residents. Three are at the bottom of the profile, and three are under Quick Actions.

• Retention differs by log. Email is kept for 2 years and texts and calls for about 400 days. The other logs last as long as the account does.

• Logs are confidential to property management. Handle them with the same care as any other resident data.