Do-Not-Tow (DNT) for third parties authorizes outside vehicles that need to be in your community on an ongoing basis, like regular vendors and contractors, through an expiration date you set.

Not sure this is the right permit type? See Permit types explained: which one should I use?

How it works

Third-party DNT entries cover vehicles that don't belong to residents or employees but need regular access. Common examples:

• A landscape company that comes weekly.

• A pool service vendor.

• An HVAC contractor with a maintenance contract.

• Pest control on a regular schedule.

• USPS, UPS, or FedEx vehicles that park regularly to deliver.

• Recurring deliveries, like a laundry service.

These entries work the same way as employee DNT entries. You set an expiration date, and the vehicle is authorized through that date. ParkingPass doesn't send a reminder before an entry expires.

Separating employees from third parties is mostly organizational. It lets you see your own staff versus outside parties at a glance when you clean up the list.

Who can use it

• Property managers add, extend, and remove DNT entries.

Where to find it

Go to Do-Not-Tow in the left sidebar and click New Do-Not-Tow.

What you can do with it

• Add, extend, or remove an entry — see Managing the Do-Not-Tow (DNT) list.

Choosing an expiration date

• Vendors on a defined contract: the contract end date. Extend the entry when the contract renews.

• Open-ended relationships, like USPS or regular deliveries: far enough out to avoid constant renewals, close enough to force a periodic check that the relationship is still active.

• Defined project work, like a renovation: the project end date.

Third-party DNT or a guest pass?

This is the most common point of confusion.

• Recurring or contract-based: third-party DNT.

• One-time or short-term: a guest pass from whichever resident or staff member is responsible for them.

The landscape company that comes every Wednesday gets a DNT entry. The plumber on-site for one job gets a guest pass.

Common questions

Our landscape company changed trucks. What do I do?

Update the existing entry with the new plate and vehicle details. Extend the expiration if needed.

Our HVAC vendor signed a new annual contract. How do I set it up?

Add or extend a third-party entry with the expiration set to the contract end date.

A contractor is doing a multi-week renovation. Which type do I use?

A third-party entry with the expiration set to the project end date.

A plumber is doing emergency work this afternoon. Should I add a DNT entry?

No. Create a guest pass from the office for the visit. One-off jobs on the DNT list clutter it.

Important notes

• If a vendor relationship ends before the entry expires, remove the entry right away. Until then, the vehicle is still authorized.

• Keep a recurring reminder, or review the DNT list quarterly, so expirations don't catch you off guard.

• Each community has a limit on how many vehicles can be on the DNT list.